Refund policy

Last updated: 28 July 2026

At Asheraa, your comfort and confidence matter to us. This policy explains your rights to cancel, return and receive a refund.

Your 14-day right to cancel (UK & EU)
Under the Consumer Contracts Regulations, if you are based in the UK or EU you have the right to cancel your order within 14 days of receiving it, for any reason. To cancel, email hello@asheraa.com with your order number within 14 days of delivery. You then have a further 14 days to return the item. Once we receive it back in its original condition, we will refund you in full (including standard delivery) within 14 days.

Our 30-day satisfaction guarantee
We go beyond the legal minimum. If your Asheraa product has not lived up to your expectations, contact us within 30 days of delivery and we will arrange a replacement or refund.

Damaged or faulty items
If your item arrives damaged or develops a fault, contact us within 48 hours of delivery at hello@asheraa.com with a photo. We will arrange a free replacement or a full refund, including any return shipping — you will not be out of pocket for a fault on our side.

How to start a return
1. Email hello@asheraa.com (or use the Help button on our site) with your order number and reason.
2. We will confirm the return address and next steps.
3. Send the item back in its original, unused condition with packaging.

Return shipping
For change-of-mind returns, you cover the cost of return postage. For damaged, faulty or incorrect items, we cover it. We recommend a tracked service for items over £50.

Refund timing
Approved refunds are issued to your original payment method within 14 days of us receiving the returned item (usually much sooner). Card refunds may take a few extra business days to appear.

Hygiene exclusions
For hygiene reasons, we can only accept returns of unused items in their original packaging. This does not affect your legal rights in respect of faulty goods.

Contact
Asheraa Ltd — hello@asheraa.com