Frequently Asked Questions:-
How long will my order take to arrive?
We aim to dispatch all orders within 2-7 business days. Delivery typically takes an additional 5-10 business days, depending on your shipping location and courier service availability.
Can I change the shipping address after placing an order?
Unfortunately, once an order is confirmed, we are unable to modify the shipping address. We recommend reviewing your shipping details carefully before completing your purchase.
How do I track my order?
Once your order is dispatched, you will receive an email or sms with a tracking link. You can also track your orders by logging into your account and visiting the "My Orders" section.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, UPI, Net Banking, and select wallets.
Questions about your order, your cycle, or the heat pad itself? We'd love to hear from you.
The fastest way to reach us is email: hello@asheraa.com — a real inbox, read every day, with replies usually within one working day.
You can also fill in the form below and our team will get back to you as soon as possible.
Other ways to find us
- Instagram: @asheraa.official
- Order help: include your order number and we'll sort it quickly.
- Damaged or faulty item: attach a photo and we'll send a replacement or refund — no need to post it back.